GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.
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GLPi features a web-based interface that enables you to build your own database: Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories.
In particular I use it in the company with various helpdeskk, from incident management to project monitoring and hardware control of our network. Currently I do glli have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.
My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation.
In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where it helpdewk possible to notify each person involved of the status of the project.
Another helpedsk of this tool is that it allows you to take inventory control of your organization and this adds value to the other features that I mentioned. In the free version you have extensive functionalities and in the paid version the support is very efficient when it comes to configuring your IT infrastructure based on the best ITIL practices.
I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The he,pdesk module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, and can obtain a complete history of heldesk.
The graphic interface is currently very well developed and has improved a lot over time.
Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible to visualize the state in which you are, which is great to follow. Its integration with “OCS Inventory” is one of the best things you can have, after careful work you can get all the information of a company’s hardware in an instant, this improves my analysis and planning with my team.
I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite. GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.
I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise.
This is a great tool combining if you wish IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don’t know any other product that allows this. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. It’s extendable through plugins.
For instance you can do Non-IT inventory cars, rooms, you name it. GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib’ partner and they will support, migrate or enhance the application regarding your needs.
How to install GLPI(Helpdesk and asset Management Software)
The best tool of all, for the management of Tickets. With its update to 9. The few shortcomings that you have gppi able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool.
All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.
Very extensive functional modules, regular system updates, good product support. We have been working with GLPI for 8 years.
We have been offering product support in Poland for 3 years. We’ve spent thousands of hours working with the system and we consider it the best product on the market.
We work with the system and offer it to our clients. It’s not totally translated and not all the documentation is finished.
It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one of the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network.
It is complicated to realize the safety tlpi for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages. It yelpdesk very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians.
On the other hand, it allows to keep an inventory control of the companies’ computer resources. In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available incidents per month, time of resolution of incidents, delay of the service, etc. It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service.
I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface.
GLPi Reviews and Pricing –
Anyway, I do recommend it for people working with IT, because it is rich heopdesk features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems. I have used GLPI for asset management and case support management.
Both modules were easy enough to use and did the job.
The interface can be a bit rough around the edges. I don’t know if ours was badly configured but it was a little slow to access. Who Uses This Software? GLPi can be use from small to very large organizations.
Average Ratings 10 Reviews 4. An excellent incident manager, software control and inventory management! Information Technology and Services, employees. Not Likely Extremely Likely. Simple and very useful has helped me to keep my activities organized. Servicedesk and Inventory anyone? GLPi is your choice. For instance you can do Non-IT inventory cars, rooms, you name it Cons: Reporting is not that flexible out of the box, specially on terms of techs cost control.
In my opinion, the most complete tool for an IT department. The few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool Overall: We use GLPI and we love it.
The system accelerated and became even more readable. Is a excelente IT solution for helpdesk. Being able to define our own hardware would be nice Overall: The best tool for the follow-up of the activities. It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages Overall: I can take the control of my requirements and incidents.
Analista Integral de desarrollo de aplicaciones y soporte al cliente. On the other hand, it allows to keep an inventory control of the companies’ computer resources Cons: Comprehensive administration of IT resources, but not very friendly and dated interface. Pretty good IT management tool.